Job Description
Robert Half Technology are assisting a payments business to recruit an Incident Triage Coordinator on a contract basis. Fully remote working. ASAP start. Initial 6-month contract.
Role
* The Incident Triage Coordinator will support the management and coordination of low- and medium-severity incidents affecting a large-scale fintech platform.
* Respond promptly to incidents raised through Jira, Slack, and PagerDuty, ensuring issues are assessed and managed in line with established response playbooks.
* Coordinate incident response activities across engineering and operational teams using tools including Google Meet, Slack, Jira, and PagerDuty.
* Ensure accurate and timely capture of incident facts, updates, and response actions throughout the incident lifecycle.