Income Assistant

📍 Brent, London
💷 £18.65 per hour (PAYE) / £24.56 per hour (Umbrella)

We are currently recruiting for an Income Assistant to join a busy Housing Management team within a London Borough on a 3-month temporary contract. This is a great opportunity for someone with housing or rent income experience to support a high-performing income team.

The Role

As an Income Assistant, you will provide key administrative and operational support to the Rent Income Team, helping to ensure effective rent collection services and a high level of customer service to residents.

Key Responsibilities

Provide administrative support to the Rent Income Team, including managing enquiries and coordinating tasks
Respond to tenant queries regarding rent accounts, balances, and arrears
Support the management and recovery of low-level rent arrears and former tenant debt
Set up and manage Direct Debits and rent payments
Process and route incoming emails, calls, and corre...