Income Customer Service Officer

Income Customer Service Officer
📍 London (SE1)
💰 Circa £39,167 per annum (DOE)
🏡 Hybrid Working Available
📅 Permanent
🕒 Full Time
We are currently recruiting for an experienced Income Customer Service Officer to join a respected housing provider on a permanent basis.
This is an excellent opportunity for someone with a background in income collection, rent arrears recovery, housing management, leasehold management or debt recovery to join a customer-focused organisation committed to supporting residents while maximising income collection.
The Role
You will be responsible for managing rent and leasehold accounts, reducing arrears, supporting residents experiencing financial difficulties, and taking appropriate recovery action where required.
Key responsibilities include:
• Managing rent, service charge and leasehold arrears cases
• Negotiating repayment agreements and monitoring compliance
• Conducting home visits, telephone calls and reside...