Income Customer Service Officer

Income Customer Service Officer

Location: London (SE1). Salary: Circa £39,167 per annum (DOE). Working: Hybrid, Permanent, Full Time.

We are currently recruiting an experienced Income Customer Service Officer to join a respected housing provider on a permanent basis. This is an excellent opportunity for someone with a background in income collection, rent arrears recovery, housing management, leasehold management or debt recovery to join a customer‑focused organisation committed to supporting residents while maximising income collection.

Responsibilities

• Managing rent, service charge and leasehold arrears cases
• Negotiating repayment agreements and monitoring compliance
• Conducting home visits, telephone calls and resident interviews
• Referring residents for welfare benefits and debt advice support
• Preparing and presenting cases at County Court hearings
• Supporting vulnerable residents through appropria...