Income recovery officer

Your newpanyYou will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise ie collection. You’ll be part of a forward-thinking teammitted to making a positive impact within themunity.Your new roleAs an Ie Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to ie collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include:

Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively

Contacting tenants to discuss arrears and agree sustainable repayment arrangements

Taking ap...