Indigo Latam Parts Administrator

**Job Summary**- This role is responsible for Parts management and Return part process within Latin-America region collaborating with Print Indigo business and various teams to resolve most common issues ensuring customer satisfaction and seamless service experience.The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt resolutions.The role includes interacting with customers and contributing to department goals through recommendations for efficiency improvements.
**Responsibilities**- Responsible for Ultimate Time Kits Administration for Indigo presses with LATAM Customers.
- Point of contact on end-to-end process for Returns parts in Latin-America region.
- Keeps meticulous track of open tickets under QAD, SNOW and various systems ensuring timely resolutions across the organization, and proactively communicating progress.
- Assumes responsibility for handling o...