Information Technology Administrator

Confidential · santiago de querétaro, santiago de querétaro, Mexico

Location

santiago de querétaro

Job Type

Full-time

Posted

June 05, 2026

Job Description

Service Management Advisor (Managed Services) We’re looking for a Service Management Advisor  to drive service quality, SLA performance, and continuous improvement across our managed services environment. 
What You’ll Do Own and monitor SLA & KPI performance  
Ensure compliance with ITIL processes  (Incident, Problem, Change) 
Identify service gaps and lead continuous improvement initiatives (CSI)  
Conduct root cause analysis (RCA)  and service reviews 
Partner with stakeholders and clients to optimize service delivery  
Create and present service performance reports  
What You Bring 5+ years in IT Service Management / Managed Services  
ITIL v3 or v4 certification (Preferred)  
Experience with ServiceNow (Must) (Certifications Preferred)  
Strong analytical and stakeholder management ...
        

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