Information Technology Help Desk Support

Information Technology Help Desk Support | Microsoft 365 & Windows 11 | Global Media & Production Group

An internationally recognised media and production group are hiring a Service Desk Technician to join its Technical Operations team. You’ll be supporting creative, production and corporate users across multiple UK locations in a fast-paced, high-visibility environment where technology underpins everything from content creation to global distribution.

The Role

You’ll deliver high-quality, multi-channel technical support across laptops, mobiles, collaboration tools and identity platforms.

In this role, you will:

• Provide support via phone, email, chat and face-to-face interactions
• Own tickets from logging through to resolution, keeping users updated throughout
• Troubleshoot methodically, identifying what’s changed, when it last worked, and isolating root causes
• Escalate complex issues appropriately wh...