Information Technology Service Delivery Lead

Join a dynamic managed services provider as an Information Technology Service Delivery Manager in Greater Toronto. Lead a skilled team, enhance client satisfaction, and streamline service delivery processes in a hybrid model.
In this vital role, you will oversee a team of Service Technicians, focusing on delivering top-tier service and support. With over six years in service delivery management, you will employ your expertise in tools like Datto RMM to ensure efficient operations and high client satisfaction.
Key Responsibilities:
• Manage daily service desk operations and ticket resolutions
• Train and coach Service Technicians for optimal performance
• Ensure adherence to structured service delivery methodologies
• Lead team meetings to reinforce best practices
• Address client escalations with a solution-oriented approach
Requirements:
• 6+ years in service delivery or helpdesk management
• Strong communication and customer relationship skills
• Expe...