Information Technology Specialist (Customer Support)

Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, Technology Service Desk, located in Ashburn, VA. Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above. Responsibilities In this Information Technology Specialist position, you will serve in the Field Support Directorate (FSD) within the Office of Information and Technology (OIT), Enterprise Services, where you will be part of a technical team providing customer-focused IT support, troubleshooting, and account management to ensure seamless technology operations. Your work directly supports the CBP mission by enabling personnel to maintain operational readiness and continuity through reliable access to c...