Information Technology Support Analyst

IT Support Analyst

Location: BAC ASIA WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

PRINCIPAL ACCOUNTABILITIES

• Provide first-level technical support to employees, responding to inquiries and resolving hardware, software, network issues and all Infrastructure services.
• Diagnose and troubleshoot technical problems related to Active Directory, O365, desktops, laptops, printers, mobile devices, and other IT equipment.
• Install, configure, and maintain software applications, operating systems, and peripherals.
• Assist with user onboarding and offboarding processes, including setting up user accounts, permissions, and access rights.
• Collaborate with cross-functional teams to identify and resolve complex technical issues, escalating problems as necessary.
• Maintain accurate records of technical issues, solutions, and customer interactions using a ticketing system.
• Manage lifecycle ...