Information Technology Support Engineer

Job Summary:

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Key Responsibilities:

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals

(Windows, macOS, Linux).

• Provision, deploy, replace, and decommission IT equipment.

• Troubleshoot hardware, software, connectivity, and user-related issues.

• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and

workplace technologies.

• Install, maintain, and troubleshoot switches, routers, access points,...