Information Technology Support Specialist

Detailed JD:

EUC Support engineer role. Perform customer services related to equipment and systems, products by troubleshooting & resolving problems, interfacing with vendors for in-warranty returns, installing software. Maintains, analyses, troubleshoots, and repairs hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware. Work on various compliance activities, project work in EUC scope. Should be a good team player.

Key Roles and responsibilities:

• End user support on Windows Win7 / Win 10 (Proficient) / Mac OS
• Setup of new Desktop / Laptop for users (Windows Installations /Profile configurations)
• Troubleshooting & coordinating with the respective vendors on hardware related issues.
• Installing and troubleshooting printers and coordinating with ve...