Inside Merchant Growth Specialist

First Cash, Inc. · Coppell, Texas, United States

Location
Coppell
Job Type
Full-time
Posted
July 08, 2026

Job Description

Description

Inside Merchant Growth Specialist

The Inside Merchant Growth Specialist (IMGS) drives same-store sales growth by managing remote merchant relationships, coaching utilization, and maintaining consistent outbound engagement. Success is measured by increased funding activity and predictable portfolio performance. 

Essential Duties & Responsibilities 

  • Grow funded volume within assigned merchant portfolio (minimum $25K MoM) 
  • Increase merchant utilization, reactivation, and retention 
  • Build and maintain strong relationships with merchant partners 
  • Proactively identify and address performance or engagement gaps 
  • Coach merchants on sales strategies to increase financing adoption 
  • Monitor trends and intervene to sustain production growth 
  • Execute 65–75 daily outbound calls to drive engagement 
  • Maintain accurate CRM tracking and manage a prioritized pipeline 

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