Insight & Reporting Manager – Customer Experience Insight

Insight & Reporting Manager – Customer Experience Insight

Insight & Reporting Manager – Customer Experience Insight

We are looking for an experienced and data-driven Customer Experience Insight Manager to join our team. Working in the Customer Strategy, Insights & Propositions team, you’ll be responsible for the development, and coordination of customer experience insights to help understand performance and inform executive decision making in support of our customer strategy.

You will be focused on developing measurement methodologies and frameworks, curating impactful insight, and assessing performance across the drivers of customer experience. Your role will help ensure joined up, prioritised and compelling customer understanding across the Society.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also suppor...