[Insurance Call Centre] 1 Year Customer Retention Specialist

• Primary responsibilities: Handling outbound calls to address queries and issues for retention purposes.
• Working Hours: CBD Area/Standard Office Hours (Monday – Friday).
• Compensation: Salary up to $4,000 + commission.
• Experience: Minimum 2 years of call center customer service experience. Experience in the financial industry is a plus.
• Contract Length: 1 year (highly renewable/converting).

Every policy represents a promise of security to our customers. As a Customer Retention Specialist, you aren't just making phone calls—you are a financial lifeline. You will step in during critical moments to help policyholders understand their benefits, resolve payment hurdles, and protect the coverage they need.

If you love human connection, thrive in a dynamic environment, and want a role where your empathy directly drives business success, we wan...