Job Description
Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District )
Working time: Monday – Friday. Night shift: : PM - : AM or : PM – : AM
As an Integration Support Specialist, you will:
. Troubleshoot & Resolve Complex Customer Issues
Communicates task/ticket status and issues to client and coworkersAbility to interact with all levels of management, coworkers, clients, trading partners and warehouse personnel to resolve EDI issues.Works directly with existing clients and trading partners on projects and provides production support.Fields tickets that come into the Production Support Team department queue.Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.Resolve issues while providing clear communication to the client.Provide day t...