Intellect Design Support Manager Role

Elevate operational support at Intellect Design Arena as a Production Support Manager. This hybrid role demands exceptional crisis communication and technical reliability to ensure Vancity's banking platforms perform seamlessly.
In this full-time production support manager role, you’ll bridge the gap between engineering teams and business stakeholders at Vancity. With 7-10 years of experience in IT operations, you will leverage management skills and proactive monitoring to enhance service quality. Your aim is to uphold performance standards, ensuring high availability and reliability while driving continuous improvement initiatives.
Key Responsibilities:
• Own production support for Vancity’s digital banking platforms
• Monitor system health and resolve issues proactively
• Manage P1–P4 incidents for critical outages
• Build strong client relationships for effective communication
• Enhance operational insights using observability tools
Requirements:
• 7–10+ y...