Job Description
Essential duties
• Supervise and lead a team of Meter Reading associates to
ensure accurate and timely processing of meter readings.
• Provide coaching, mentoring, and performance feedback to team
members.
• Monitor attendance, compliance, and adherence to company
policies and SOPs.
• Ensure all meter reading requests are processed within agreed
timelines and quality standards.
• Enforce adherence to standard operating procedures (SOPs) and
data privacy guidelines.
• Conduct regular audits and quality checks to minimize errors and
maintain service excellence.
• Investigate discrepancies and implement corrective actions to
prevent recurrence.
• Prepare daily, weekly, and monthly reports on meter reading
performance and productivity.
• Analyse trends and identify areas for process improvement.
• Act as the primary point of contact for escalations related to meter
reading processes.
• C...