Intern Customer Service Experience (CSX)

What You´ll Do

• Support customer communication and help ensure a smooth customer experience
• Act as a point of contact for customer enquiries (email, calls)
• Assist with order-to-cash (OTC) and customer service related activities
• Help build relationships with customers and collect their feedback
• Maintain and update CRM data, supporting business development activities
• Identify opportunities to improve customer satisfaction (CSAT)
• Collaborate with internal teams (Customer Experience, Supply Chain, etc.)
• Support ongoing projects, process improvements and best practices
• Help monitor performance using KPIs and reports

What makes you a good fit

• Ability to do a 12 month internship (8/6h day)
• Business Administration, Management or related student with an interest in customer facing role
• Start date - immediate availability
• Fluent level ...