Location
singapore
Job Type
Full-time
Posted
June 03, 2026
Job Description
- Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
- Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
- Update the ticketing system databases with information about technical issues and useful information provided by customers
- Improving existing ticketing system by evaluating system process and making recommendations
- Frequent interaction with sales and technical support for resolving customer issue
- Other ad-hoc assignments as assigned by the supervisor
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