Internal Key Account Manager - Cook St

Description

As an Internal Key Account Manager (IKAM), you’ll provide seamless service and essential internal support to our customers. With a flexible, can-do attitude you’ll work closely with our sales team, manage key customer inquiries, offer product advice, prepare quotes, and deliver tailored solutions ensuring deliveries happen on time and their projects stay on track through clear communication and timely updates.

Engage regularly with our key customer face-to-face, over the phone, and via email

Recommend suitable products, prepare quotes, process orders, and manage sales documentation

Understand our customers’ needs and provide professional tailored solutions

Coordinate with Site Managers, track orders, and arrange timely deliveries to meet project deadlines

Communicate delivery times clearly and ensure orders are prepared for dispatch

Liaise with suppliers to confirm product availability and manage speci...