International Accounts Aftersales Manager

Job Description

Ensure the Company is the preferred vendor with an assigned group of International Accounts by supporting the user’s Fleet Management and aftermarket requirements.Manages the relationship from the customer’s corporate level to ensure expectations of performance are met. Lead key initiatives to ensure the customer is operating at the lowest cost of ownership. Support and assist the company Dealer network to ensure support commitments and expected level of service are being provided to the customer. Collaborate with other Company departments/managers to create and implement aftermarket processes to maximize the Company’s parts and service revenue generated from each account. When appropriate, participate and support the selling process with assigned accounts. This position reports to Senior Manager Regional Aftersales.

Key Tasks

Account Support

Manage key metrics for assigned accounts to track yearly performance. Work with ...