Job Description
תחום:
The role will focus on technical support of Magic technical products for the international market. Providing solutions to customer queries, on a deep technical level. Provide 1st and 2nd tier support.Responsibilities:
Provide functional expertise in the technical support process
Work with customers to ensure highest satisfaction level by being attentive, professional, qualitative, fast and being able to walk the extra mile when required.
Capture working notes and all details to resolve a case
Communicating with QA & Product Management in order to bring reported customer defects to resolution bug resolutions
Creating knowledge units for the knowledgebase
Providing consulting services – on-site support and specific training
Conducting courses – possible, on demand
...
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