Internship Customer Support Intern

Responsibilities

• Handle customer inquiries via live chat promptly and professionally (no calls).
• Troubleshoot issues; work with internal teams to deliver solutions.
• Explain campaign mechanisms in clear, encouraging language.
• Process applications and KYC per SOP, PDPA, and client policies.
• Maintain daily enquiry logs; close out tickets to avoid complaints.
• Escalate edge cases and follow up until resolved.