Location
vaughan
Job Type
Full-time
Posted
June 19, 2026
Job Description
Drive operational excellence as an Intraday Coordinator with 407 ETR in Woodbridge. Monitor and optimize agent activities to ensure maximum efficiency across customer operations.
As a key member of the Workforce Management Team, you will oversee real-time analysis, manage performance metrics, and coordinate communication between various departments. This role entails conducting important audits related to compliance and facilitating smooth daily operations.
Key Responsibilities:
• Ensure optimal performance in Customer Operations Centre
• Manage daily metrics and reporting functions
• Complete audits for quality assurance and compliance
• Coordinate real-time responses to support channels
• Optimize staff schedules in collaboration with management
Requirements:
• 2 years of workforce management experience
• Business Administration Diploma or equivalent education
• Proficient with Microsoft Office and operational tools
• Strong problem-solving and ana...
As a key member of the Workforce Management Team, you will oversee real-time analysis, manage performance metrics, and coordinate communication between various departments. This role entails conducting important audits related to compliance and facilitating smooth daily operations.
Key Responsibilities:
• Ensure optimal performance in Customer Operations Centre
• Manage daily metrics and reporting functions
• Complete audits for quality assurance and compliance
• Coordinate real-time responses to support channels
• Optimize staff schedules in collaboration with management
Requirements:
• 2 years of workforce management experience
• Business Administration Diploma or equivalent education
• Proficient with Microsoft Office and operational tools
• Strong problem-solving and ana...