Intraday Real-Time Operations Specialist

Salmon Group Ltd in Mandaluyong is seeking a Real-Time Analyst (RTA) to monitor and enhance our contact center operations. The role involves real-time performance tracking, staffing coordination, and operational efficiency enhancement.

The ideal candidate will have 1–3+ years of relevant experience, strong analytical skills, and proficiency in Excel or Google Sheets. Key responsibilities include monitoring service levels, managing staffing risks, and preparing operational reports.