Job Description
**_Puebla_**_, _**_Mexico_**_ _**
**The Infrastructure Operation Center Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment.
The specialist must monitor our and the customer's infrastructure and resolve any incident that appears.
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**General Accountabilities**:
- Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.
- Create, improve, and maintain monitoring alerts based on the correlation of different data sources.
- Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux.
- Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.
- Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.
**Job Qualifications**:
**Education**:
- Bachelor's degree preferred...