IT Analyst at goeasy Mississauga

Elevate your IT career as an IT Analyst with goeasy in Mississauga. Provide top-tier customer service while supporting end users and corporate tech needs in a dynamic environment.
In this role, you will collaborate with the IT Services team and report to the Manager of End User Operations. Your expertise in troubleshooting and technical support will help resolve complex issues and enhance user experience. Expect to deliver proactive support, install applications, and maintain various devices for optimal performance.
Key Responsibilities:
• Respond to escalated support tickets from Service Desk agents
• Diagnose and resolve technical issues for desktops and devices
• Provide clear guidance on technical inquiries to end users
• Maintain and configure desktops, printers, and meeting equipment
• Create knowledge articles for educating team members
Requirements:
• 1–2 years of technical support experience in a professional setting
• Expertise in Windows 10, MS ...