IT Application Support (SAP Experience)

Roles & Responsibilities
Application Support
- Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.
Issue Management
- Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.
Change Request
- Work closely with process owners and business teams to document requirements for enhancements.
Testing & Validation -
Prepare and execute UAT scenarios in collaboration with business users validate system changes, fixes, and enhancements before production deployment.
Process Improvement
- Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.
Document
recurring issues, maintain knowledge base articles, and support user training sessions.
Communication
- Ensure proper communication between IT, business teams, and external vendors for issue resolution.
Compliance & Standards:
Ensure adherence to...