I.T. Applications Support Analyst, IT & Digital

Brown Thomas · Dublin 2, County Dublin, Ireland

Location

Dublin 2

Job Type

Full-time

Posted

June 18, 2026

Job Description

GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
This role is responsible for the entire incident management process for all first and second line technical support queries. This will include logging, recording and resolving of incidents
Undertake the initial analysis, resolve yourself or identify correct resolver and monitor until fix validated and deployed
Responsible for tracking all issues and root cause in order to feed into the strategic future direction of the IT systems
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