IT Change Manager (12 Months Fixed Term Contract)

Our purpose at Datacom is to connect people and technology to solve challenges and create opportunities.

About The Role

The Change Manager will ensure the smooth transition from Cherwell to ServiceNow. This role requires expertise in IT Service Management (ITSM), change leadership, stakeholder engagement, and risk mitigation to drive adoption and minimise disruption.

Key Responsibilities

Change Leadership & Strategy

• Develop and execute a change management strategy aligned with the MSP’s business objectives.
• Identify potential risks and resistance and implement proactive mitigation plans.
• Define success metrics to measure adoption and effectiveness of the transformation.

Stakeholder Engagement & Communication

• Collaborate with executives, project teams, IT teams, and end‑users to ensure smooth adoption.
• Conduct workshops, training sessions, and regular updates to address concerns an...