IT Coordinator Asia Pacific

IT Coordinator

Reporting to the IT Manager – AMB & APAC.

Responsibilities

• Ensure local support to applications, network management, server management, order fulfilment, IT governance, and security.
• Assist 1st line support team if or when required, identify recurring issues/problems and automation opportunities, and report to IT Manager.
• Resolution and follow‑up of incidents reported to 2nd & 3rd line support.
• Order and secure facilities, equipment & supplies required to provide services.
• Follow up with the local vendor, identify needs and renewal cycle, and liaise with stakeholders.
• Ensure all incidents and requests are registered in the global helpdesk system and are handled according to Global Business Solution - Service Level Agreement principles and guidelines.
• Identify needs, arrange training, and liaise with the tech teams through online and physical training courses.
• Mon...