Job Description
The IT Support Engineer, located in Boston - Onsite Position Responsibilities:
Provide deskside and remote support for employees, resolving incidents related to hardware, software, mobile devices, and collaboration tools. Install, configure, and maintain operating systems, Microsoft 365 applications, and standard business software. Troubleshoot complex issues involving Windows, Microsoft 365 (Teams, Outlook, SharePoint, OneDrive), Azure AD, Azure Virtual Desktop, and networking components. Support AV/conference room systems, ensuring reliable video and audio performance. Manage onboarding and offboarding tasks, including device setup, access control, and provisioning. Deliver prompt, professional, and courteous communication with end users until resolution is achieved. Technical Mentorship: Serve as the technical escalation point for the Boston IT Support team, providing guidance a...