IT Desktop Support Technician

Job description

HireArt is helping an on-demand, autonomous ride-hailing company find an IT Desktop Support Technician to provide onsite technical support for internal employees and business operations.

In this role, you’ll support day-to-day IT operations by managing incoming support requests, troubleshooting technical issues, and ensuring timely resolution of end-user needs. You’ll work closely with the broader IT team to provide high-quality onsite support across hardware, software, account access, and general desktop support activities.

The ideal candidate is customer-focused, organized, technically curious, and comfortable supporting users within fast-paced operational environments.

As an IT Desktop Support Technician, you'll:

Provide onsite IT support five days per week for employees and workplace operations.

Manage Tier 1 support requests through email, Slack, and Jira or ServiceNow ticketing systems.

Troub...