IT Executive

The incumbent provides first-level and second-level IT support for DSSG employees and contract staffs, ensuring stable operations of endpoint management, account and access administration, and collaboration platforms (Microsoft 365, Teams, SharePoint, OneDrive). The role is to maintain security and compliance in line with internal policies and SOPs, handle device provisioning and configuration, and drive process documentation and continuous improvement.
JOB DESCRIPTION - Service Desk Support: Handle incidents and requests, prioritize, escalate, and resolve. - Endpoint Management: Configure and maintain company Windows 11 and mobile devices. - Network/VPN Assistance: Support network related issues especially for Paloalto GlobalProtect for endpoint VPN. - Identity & Access Management: Manage Windows (Entra ID) account, HRIS and Compliance ant Training Management system (ALTOS) accounts, permissions, and onboarding/offboarding workflows. - Microsoft 365 Support: Assist with Teams, Outl...