IT Field Support Technician - Warehouse

Job Description
Provide on-site IT support for the Distribution Center and remote support for users. This role supports warehouse operations, end-user technology, and warehouse systems while ensuring timely incident resolution and high-quality customer service. Flexibility is required to support distribution center hours, including peak seasons and occasional overtime or weekends.
Daily responsibilities will include monitoring the IT ticketing system, logging new requests, assigning tickets when necessary, providing timely updates to end-users, and closing tickets once issues are resolved. The role also involves setting up new equipment such as Windows PCs, Mobile Phones and tablets for new hires, including installing required software, configuring user accounts, and ensuring devices are ready for day-one use.
In addition, the candidate will assist with the retrieval and return process of user equipment when employees transition roles or exit the organization, ensuring all har...