IT Global Service Center Representative – Service Desk

Location:

Saudi Arabia
Education: Bachelor’s degree in Information Technology, Computer Science, or related field

Experience: 1–5 years (Service Desk or IT support experience; leadership experience preferred)

Monthly Salary Package: 8,000 SAR

Qualifications:

Proven experience in IT Service Desk or first-line support environment

Strong knowledge of IT domains: Computing, Conferencing, ERP, Applications, Telephony, Information Management, and Mobility

Familiarity with IT ticketing systems (SSRS, BMC Remedy)

Very good command of English and Arabic

Excellent interpersonal, verbal, and written communication skills

Knowledge of ITIL and Service Desk operational best practices

Leadership experience in a Service Desk environment (preferred)

Ability to work under pressure and resolve issues efficien...