IT Help Desk Technician

We are hiring IT Helpdesk Support on a 1-year contract, with the opportunity for permanent conversion upon renewal. This role requires effective communication skills to understand technical issues and clearly explain solutions to users. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Job Responsibilities:

1. Serve as the first point of contact for customers seeking technical assistance over the phone or email
2. Handle all incidents and request by escalating tickets to the right channel
3. Perform remote troubleshooting through diagnostic techniques and pertinent questions
4. Monitor RMM and Monitoring platforms as support tools at 24/7
5. Determine the best solution based on the issue and details provided by customers
6. Walk the customer through the problem-solving process <...