IT Helpdesk Specialist

Overview

Key Responsibilities

• Serve as the primary on-site point of contact for end-user workstation hardware and software updates.
• Manage and triage incoming requests through the helpdesk ticketing system, including ticket assignment, prioritization, resolution, and workflow management.
• Diagnose and resolve issues related to End User Computing technologies, including PC hardware, virtualization, Microsoft Office applications, endpoint security tools, and application performance.
• Deliver timely and effective incident resolution and escalation management, ensuring service level agreements (SLAs) are consistently met for response time, resolution, and communication.
• Support employee onboarding and offboarding activities, including system access provisioning, equipment setup, and decommissioning.
• Maintain accurate IT asset inventory records and ensure compliance with established IT policies and procedure...