Location
Buffalo
Job Type
Full-time
Posted
June 22, 2026
Job Description
Salary Range $24.00 - $30.00 Hourly
Position Type Full Time, 12 Month
IT Helpdesk Technician
The IT Helpdesk Technician provides first-line technical support to employees. This role is responsible for troubleshooting hardware, software, and network issues, responding to support tickets, and ensuring users can work efficiently with minimal downtime.
Essential Functions:
+ Serve as the first point of contact for IT support requests (phone, email, or ticketing system)
+ Troubleshoot and resolve issues related to desktops, laptops, printers, conferencing equipment, and peripherals
+ Support operating systems, office productivity tools, and common business applications
+ Diagnose basic network, VPN, and connectivity issues
+ Set up, configure, and maintain user accounts, hardware, and software
+ Escalate complex issues to higher-level support person(s) when necessary
+ Document inc...
Position Type Full Time, 12 Month
IT Helpdesk Technician
The IT Helpdesk Technician provides first-line technical support to employees. This role is responsible for troubleshooting hardware, software, and network issues, responding to support tickets, and ensuring users can work efficiently with minimal downtime.
Essential Functions:
+ Serve as the first point of contact for IT support requests (phone, email, or ticketing system)
+ Troubleshoot and resolve issues related to desktops, laptops, printers, conferencing equipment, and peripherals
+ Support operating systems, office productivity tools, and common business applications
+ Diagnose basic network, VPN, and connectivity issues
+ Set up, configure, and maintain user accounts, hardware, and software
+ Escalate complex issues to higher-level support person(s) when necessary
+ Document inc...
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