IT Incident & Desktop Support Technician

Sharp Brains in Valencia seeks an IT Incident Technician who will manage and resolve technical issues in an IT environment. Responsibilities include logging incidents, diagnosing problems, and providing support for Windows-based devices.

The ideal candidate must demonstrate strong troubleshooting skills and the ability to coordinate between users and IT departments. Experience with ServiceNow and effective communication is essential. The position also involves maintaining IT asset inventory and ensuring compliance with IT policies.