Job Description
IT Manager – Cape Town
Job Purpose:
The IT Manager is responsible for managing and supporting all IT operations within our Cape Town offices, while supporting the broader national IT team, ensuring the availability, stability, and security of systems in the Cape Town operation. The role focuses on delivering effective IT support for operations, maintaining infrastructure, and ensuring compliance with company standards and regulatory requirements.
Key Responsibilities:
· Lead and manage all IT operations within the assigned region, including infrastructure, connectivity, and end-user support.
· Ensure optimal performance and uptime of systems critical to operations (e.g., diallers,).
· Oversee the installation, configuration, and maintenance of IT assets including servers, networks, telephony systems, desktops, and security tools.
· Act as the regional escalation point for high-impact incidents and ensure resolution within SLA.
· Co...