Location
durban
Job Type
Full-time
Posted
June 05, 2026
Job Description
Responsibilities and qualifications for the role.
Responsibilities
- Ensure control of the incidents / Service Requests are in line with SLAs
- Act as the principal contact for incidents / escalations / updates in Durban
- Define and Deliver process improvements aligned with best practice and business objectives
- Ensure team have resource available to support business operations
- Manage the relationship with our clients around incident management
- Build and maintain effective internal and external relationships always representing your function in a professional manner
- Manage effective and timely communication around ongoing technical issues internally and externally working with internal technical teams to ensure accuracy of information
- Ensure all SLAs are defined met and escalated appropriately to 3rd line
- Provide the SD KPI Dashboard on a weekly basis for Durban
- Build strong effective ...