IT Operations Analyst (Senior Level Analyst)

IT Operations Analyst (Senior Level Analyst)

• Provides support for ticket dispatching operations and chat support.
• Manages and administers the ManageEngine Service Desk.
• Oversees projects and enhancements related to other service desks (Support Service Desk).
• Performs various tasks associated with IT governance and compliance.

Qualifications

• Holds a Bachelor's degree in IT, Information Systems, Computer Science, Computer Engineering, or other related courses.
• Knowledgeable in ManageEngine Service Desk Plus.
• Familiar with key technologies such as Microsoft 365.
• Preferably experienced with ticketing systems like ManageEngine or ServiceNow.
• ITIL certified (Preferred).
• Certified Business Analysis Professional (CBAP) - Preferred.
• Willing to report regularly to the Makati Office.