Job Description
Our client, an IT Services organization supporting commercial and federal clients is seeking an IT Operations Generalist will provide interim support across end-user services, device lifecycle management, and SaaS administration during a 90-day engagement. This role is designed to stabilize day-to-day IT operations following the loss of a key internal resource, while ensuring continuity, process alignment, and efficient ticket resolution.
Key Responsibilities:
End-User Support & Ticket Management:
- Manage and resolve incoming requests through FreshService, ensuring timely response and resolution
- Support triage, prioritization, and routing of incidents and service requests
- Collaborate with Red River Managed Services to transition or offload appropriate ticket workload
Device Provisioning & Mobile Management:
- Provision and deploy laptops, mobile devices, and related hardware
- Support mobile device lifecycle management, incl...