Job Description
ABOUT THE ROLE: The IT Operations Lead directly oversees the Technology helpdesk, technicians, system administrators, and engineering consulting teams that serve our diverse client base.
A combination of manager, account supervisor, business driver, cheerleader, and customer service expert, this full-time onsite role requires a broad collection of skills as well as specific industry expertise.
RESPONSIBILITIES: In this role, you'll get to...
take complete ownership of the technology team and partner with the account managers to provide excellent client services play an active role in proactive and reactive client management and issue resolution work closely with the executive team to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base oversee service delivery projects including equipment deployment, software releases, email migrations, etc.
develop, maintain, support, and optimize ...