IT Operations / Service Management Engineer

Location: Singapore

Employment Type: Permanent / Contract

Industry: Enterprise IT Services | Infrastructure Operations | Service Management

Are you passionate about IT Service Management, operational excellence, and driving continuous improvement through data-driven insights?

We are looking for an experienced IT Operations / Service Management Engineer to join our growing team and play a key role in ensuring service reliability, operational efficiency, and ITIL-driven service delivery across enterprise environments.

• Manage and administer ITSM processes including Incident Management, Problem Management, Change Management, Service Request Management.
• Utilize ChangeGear to manage service tickets and ensure SLA compliance.
• Perform Root Cause Analysis (RCA) for recurring incidents and implement preventive actions.
• Suppo...