IT Operations Support Analyst

Queen's Park Ontario Provincial Government, Canada | Posted on 04/07/2026

Job Description

Position: IT Operations Support Specialist

Location: Toronto, ON (onsite)

Job ID #: RQ10929

Duration: 12 Months

Role Overview

The Systems Administrator / Operations Support Specialist provides day‑to‑day operational and technical support, serving as a first point of contact for client issues. This role requires strong service management practices, technical troubleshooting skills, and the ability to collaborate effectively with cross‑functional technical teams.

Key Responsibilities

• Provide daily, ongoing first‑point‑of‑contact support to clients through a ticketing system or other established support mechanisms.
• Prioritize regularly scheduled support activities alongside urgent, unscheduled support requests with a high level of responsiveness and time sensitivity.
• Act a...