IT Operations Support Engineer

Our client, one of Asia-Pacific’s leading organizations is looking for:

• Provide L2 and L3 code level changes support, responsible for ensuring the reliability, stability, and efficiency of technical infrastructure
• Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance
• Work with application teams, solution architects, security consultants, and other teams to implement improvement plans
• Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA
• Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements
• Manage day‑to‑day operation activities, analyse statistics and write status and progress reports